According to PayNXT360, conversational commerce industry in South Africa is expected to grow by 21.8% on annual basis to reach US$1274.1 million in 2024. The conversational commerce industry is expec...
According to PayNXT360, conversational commerce industry in South Africa is expected to grow by 21.8% on annual basis to reach US$1274.1 million in 2024. The conversational commerce industry is expected to grow steadily over the forecast period, recording a CAGR of 17.1% during 2024-2029. The conversational commerce transaction value in the country will increase from US$1274.1 million in 2024 to reach US$2805.3 million by 2029. The future of conversational commerce in South Africa looks promising as businesses innovate and adapt to consumer needs. Organizations can significantly improve customer engagement and drive sales growth by enhancing interactive experiences through messaging platforms, leveraging data for personalization, and adhering to regulatory frameworks. In summary, understanding the dynamics of conversational commerce is essential for senior executives looking to leverage this trend strategically. By focusing on key trends, recent innovations, collaborative strategies, and regulatory compliance, organizations can position themselves favourably within South Africa's competitive e-commerce landscape. Insight into Conversational Commerce in South Africa Conversational commerce is rapidly reshaping the retail and service sectors in South Africa, driven by advancements in technology and evolving consumer preferences. Identify Key Trends Reshaping Conversational Commerce • Dominance of Messaging Apps: In South Africa, many people are using messaging apps like WhatsApp and Facebook Messenger for business communication. These platforms make it easier for businesses to connect and interact with customers and clients. These platforms facilitate real-time communication, allowing brands to engage customers directly and provide immediate support. For example, many local retailers use WhatsApp Business to manage customer inquiries and promote products through chat-based interactions. • Integration of Advanced Technologies: The adoption of AI-driven chatbots is becoming more prevalent in South Africa's conversational commerce landscape. These tools enable businesses to handle multiple customer inquiries simultaneously while providing personalized recommendations. Companies like Takealot have implemented AI chatbots that assist users in navigating their extensive product offerings, improving the overall shopping experience. • Consumer Demand for Tailored Experiences: South African consumers increasingly expect personalized interactions. Brands leverage data analytics to tailor their offerings based on individual preferences and behaviours. For instance, e-commerce platforms that analyse user data can provide customized product suggestions, significantly improving engagement and conversion rates. Spotlight Recent Launches in Conversational Commerce • Enhancing Customer Interaction: In early 2023, Vodacom launched its WhatsApp Business API to help businesses enhance customer interaction through the popular messaging platform. This initiative allows companies to automate responses to frequently asked questions and provide real-time support, thereby improving customer satisfaction. • Streamlined Shopping Experience: Pick n Pay introduced a chatbot on its website that assists customers with product inquiries and store locations. This initiative streamlines the shopping process and provides tailored recommendations based on user input, enhancing customer satisfaction. Outline Strategic Collaborations Driving Growth • Amazon and Local Brands - Amazon's entry into the South African market has opened new avenues for local brands to leverage conversational commerce tools. Businesses can enhance customer engagement and streamline operations by utilizing Amazon's advanced technology alongside the WhatsApp Business API. This collaboration allows brands to provide real-time support and personalized shopping experiences, which is crucial for driving sales. • Gupshup's Impact on E-commerce - A notable example of strategic collaboration in conversational commerce is Gupshup's integration of conversational AI into the South African e-commerce landscape. Gupshup helps brands utilize chatbots on platforms like WhatsApp to facilitate seamless customer interactions. This approach enhances customer engagement and simplifies transactions and feedback collection, making it easier for brands to understand consumer preferences24. • Utilizing Influencer Marketing: Collaborations with key opinion leaders (KOLs) are becoming essential for brands looking to enhance their reach within conversational commerce. By partnering with popular influencers on social media platforms, brands can tap into established audiences and drive engagement through authentic recommendations. Examine Regulatory Considerations for Conversational Commerce • Navigating Legal Frameworks: South African businesses must adhere to data protection regulations under the Protection of Personal Information Act (POPIA). Compliance is crucial for maintaining consumer trust while utilizing conversational commerce tools that collect and process personal data. • Regulatory Oversight: The Advertising Standards Authority of South Africa (ASA) oversees advertising practices that impact brands' communication through conversational commerce. Companies must ensure their marketing strategies comply with these regulations to avoid penalties and maintain credibility among consumers. This report provides a detailed data centric analysis of conversational commerce industry, covering market opportunities and risks. With over 50+ KPIs at country level, this report provides a comprehensive understanding of conversational commerce market dynamics, market size and forecast, and market share statistics. PayNXT360’s research methodology is based on industry best practices. Its unbiased analysis leverages a proprietary analytics platform to offer a detailed view on emerging business and investment market opportunities.
This report provides in-depth, data-centric analysis of conversational commerce in South Africa. Below is a summary of key market segments: South Africa Conversational Commerce Industry Market Size and Future Growth Dynamics by Key Performance Indicators • Transaction Value • Transaction Volume • Average Value Per Transaction South Africa Conversational Commerce Industry Market Size and Forecast by Virtual Assistant Type • AI-Based Virtual Assistants • Non-Intelligent Chatbot South Africa Conversational Commerce Industry Market Size and Forecast by Virtual Assistant Type • Chatbots • Digital Voice Assistants • OTT Messaging • RCS Messaging South Africa Conversational Commerce Industry Market Size and Forecast by Chatbots • Web-Based • App-Based South Africa Conversational Commerce Industry Market Size and Forecast by Key Sectors • Retail Shopping • Travel & Hospitality • Online Food Service • Media and Entertainment • Healthcare and Wellness • Financial Services • Technology Products and Services • Other Sectors South Africa Conversational Commerce Industry Market Size and Forecast in Key Sectors by Product Offering • Retail Shopping * By Chatbots • Travel & Hospitality * By Chatbots • Online Food Service * By Chatbots • Media and Entertainment * By Chatbots • Healthcare and Wellness * By Chatbots • Financial Services * By Chatbots • Technology Products and Services * By Chatbots • Other Sectors * By Chatbots • Retail Shopping * By Digital Voice Assistants • Travel & Hospitality * By Digital Voice Assistants • Online Food Service * By Digital Voice Assistants • Media and Entertainment * By Digital Voice Assistants • Healthcare and Wellness * By Digital Voice Assistants • Financial Services * By Digital Voice Assistants • Technology Products and Services * By Digital Voice Assistants • Other Sectors * By Digital Voice Assistants • Retail Shopping * By OTT Messaging • Travel & Hospitality * By OTT Messaging • Online Food Service * By OTT Messaging • Media and Entertainment * By OTT Messaging • Healthcare and Wellness * By OTT Messaging • Financial Services * By OTT Messaging • Technology Products and Services * By OTT Messaging • Other Sectors * By OTT Messaging • Retail Shopping * By RCS Messaging • Travel & Hospitality * By RCS Messaging • Online Food Service * By RCS Messaging • Media and Entertainment * By RCS Messaging • Healthcare and Wellness * By RCS Messaging • Financial Services * By RCS Messaging • Technology Products and Services * By RCS Messaging • Other Sectors * By RCS Messaging South Africa Conversational Commerce Industry Market Size and Forecast by Organization Size • Large Enterprise • Medium-Sized Enterprise • Small Enterprise South Africa Total Spend on Conversational Commerce Market South Africa Conversational Commerce Industry Market Size and Forecast by Spend on Application • Software Application • IT Services • Consulting Services South Africa Conversational Commerce Spend on Key Sectors • Retail Shopping • Travel & Hospitality • Online Food Service • Media and Entertainment • Healthcare and Wellness • Financial Services • Technology Products and Services • Other Sectors
• In-depth Understanding of South Africa Conversational Commerce Market Dynamics: Understand market opportunities and key trends along with forecast in South Africa. • Insights into Opportunity by end-use sectors: Get market dynamics by end-use sectors to assess emerging opportunity across various end-use sectors. • Insights into Opportunity by products: Get market dynamics by key products of conversational commerce. • Develop Market Specific Strategies: Identify growth segments and target specific opportunities. • Develop proactive and lucrative business strategies through market intelligence and forward-looking analysis of conversational market opportunities in South Africa.
1. About this Report 1.1. Summary 1.2. Methodology 1.3. Conversational Commerce Definitions 1.4. Disclaimer 2. South Africa Conversational Commerce Industry Market Size and Future Growth Dynamics by Key Performance Indicators 2.1. South Africa Conversational Commerce - Transaction Value Trend Analysis, 2019-2028 2.2. South Africa Conversational Commerce - Transaction Volume Trend Analysis, 2019-2028 2.3. South Africa Conversational Commerce - Average Value Per Transaction Trend Analysis, 2019-2028 3. South Africa Conversational Commerce Industry Market Size and Forecast by Virtual Assistant Type 3.1. South Africa Conversational Commerce Market Share by Virtual Assistant Type - Transaction Value (%), 2022 Vs. 2028 3.1.1. South Africa Conversational Commerce AI-Based Virtual Assistants - Transaction Value Trend Analysis, 2019-2028 3.1.2. South Africa Conversational Commerce Non-Intelligent Chatbot - Transaction Value Trend Analysis, 2019-2028 3.2. South Africa Conversational Commerce Market Share by Virtual Assistant Type - Transaction Volume (%), 2022 Vs. 2028 3.2.1. South Africa Conversational Commerce AI-Based Virtual Assistants - Transaction Volume Trend Analysis, 2019-2028 3.2.2. South Africa Conversational Commerce Non-Intelligent Chatbot - Transaction Volume Trend Analysis, 2019-2028 4. South Africa Conversational Commerce Industry Market Size and Forecast by Product Offering 4.1. South Africa Conversational Commerce Market Share by Product Offering - Transaction Value (%), 2022 Vs. 2028 4.1.1. South Africa Conversational Commerce by Chatbots - Transaction Value Trend Analysis, 2019-2028 4.1.2. South Africa Conversational Commerce by Digital Voice Assistants - Transaction Value Trend Analysis, 2019-2028 4.1.3. South Africa Conversational Commerce by OTT Messaging - Transaction Value Trend Analysis, 2019-2028 4.1.4. South Africa Conversational Commerce by RCS Messaging - Transaction Value Trend Analysis, 2019-2028 4.2. South Africa Conversational Commerce Volume Share by Product Offering (%), 2022 Vs. 2028 4.2.1. South Africa Conversational Commerce by Chatbots - Transaction Volume Trend Analysis, 2019-2028 4.2.2. South Africa Conversational Commerce by Digital Voice Assistants - Transaction Volume Trend Analysis, 2019-2028 4.2.3. South Africa Conversational Commerce by OTT Messaging - Transaction Volume Trend Analysis, 2019-2028 4.2.4. South Africa Conversational Commerce by RCS Messaging - Transaction Volume Trend Analysis, 2019-2028 4.3. South Africa Conversational Commerce by Product Offering Average Value Per Transaction (%), 2022 Vs. 2028 4.3.1. South Africa Conversational Commerce by Chatbots - Average Value Per Transaction Trend Analysis, 2019-2028 4.3.2. South Africa Conversational Commerce by Digital Voice Assistants - Average Value Per Transaction Trend Analysis, 2019-2028 4.3.3. South Africa Conversational Commerce by OTT Messaging - Average Value Per Transaction Trend Analysis, 2019-2028 4.3.4. South Africa Conversational Commerce by RCS Messaging - Average Value Per Transaction Trend Analysis, 2019-2028 5. South Africa Conversational Commerce Industry Market Size and Forecast by Chatbots 5.1. South Africa Conversational Commerce by Chatbots - Transaction Value Trend Analysis, 2019-2028 5.1.1. South Africa Conversational Commerce Chatbots by Web-Based - Transaction Value Trend Analysis, 2019-2028 5.1.2. South Africa Conversational Commerce Chatbots by App-Based - Transaction Value Trend Analysis, 2019-2028 5.2. South Africa Conversational Commerce by Chatbots - Transaction Volume Trend Analysis, 2019-2028 5.2.1. South Africa Conversational Commerce Chatbots by Web-Based - Transaction Volume Trend Analysis, 2019-2028 5.2.2. South Africa Conversational Commerce Chatbots by App-Based - Transaction Volume Trend Analysis, 2019-2028 5.3. South Africa Conversational Commerce by Chatbots - Average Value Per Transaction Trend Analysis, 2019-2028 5.3.1. South Africa Conversational Commerce Chatbots by App-Based - Average Value Per Transaction Trend Analysis, 2019-2028 5.3.2. South Africa Conversational Commerce Chatbots by App-Based - Average Value Per Transaction Trend Analysis, 2019-2028 6. South Africa Conversational Commerce Industry Market Size and Forecast by Sector 6.1. South Africa Conversational Commerce Market Share by Sector - Transaction Value (%), 2022 Vs. 2028 6.2. South Africa Conversational Commerce by Retail Shopping - Transaction Value Trend Analysis, 2019-2028 6.3. South Africa Conversational Commerce by Travel & Hospitality - Transaction Value Trend Analysis, 2019-2028 6.4. South Africa Conversational Commerce by Online Food Service - Transaction Value Trend Analysis, 2019-2028 6.5. South Africa Conversational Commerce by Media and Entertainment - Transaction Value Trend Analysis, 2019-2028 6.6. South Africa Conversational Commerce by Healthcare and Wellness - Transaction Value Trend Analysis, 2019-2028 6.7. South Africa Conversational Commerce by Financial Services - Transaction Value Trend Analysis, 2019-2028 6.8. South Africa Conversational Commerce by Technology Products and Services - Transaction Value Trend Analysis, 2019-2028 6.9. South Africa Conversational Commerce by Other Sectors - Transaction Value Trend Analysis, 2019-2028 7. South Africa Conversational Commerce Industry Market Size and Forecast in Key Sectors by Product Offering 7.1. South Africa Conversational Commerce in Retail Shopping by Product Offering - Transaction Value Trend Analysis, 2019-2028 7.1.1. South Africa Conversational Commerce in Retail Shopping by Chatbots - Transaction Value Trend Analysis, 2019-2028 7.1.2. South Africa Conversational Commerce in Retail Shopping by Digital Voice Assistants - Transaction Value Trend Analysis, 2019-2028 7.1.3. South Africa Conversational Commerce in Retail Shopping by OTT Messaging - Transaction Value Trend Analysis, 2019-2028 7.1.4. South Africa Conversational Commerce in Retail Shopping by RCS Messaging - Transaction Value Trend Analysis, 2019-2028 7.2. South Africa Conversational Commerce in Travel & Hospitality by Product Offering - Transaction Value Trend Analysis, 2019-2028 7.2.1. South Africa Conversational Commerce in Travel & Hospitality by Chatbots - Transaction Value Trend Analysis, 2019-2028 7.2.2. South Africa Conversational Commerce in Travel & Hospitality by Digital Voice Assistants - Transaction Value Trend Analysis, 2019-2028 7.2.3. South Africa Conversational Commerce in Travel & Hospitality by OTT Messaging - Transaction Value Trend Analysis, 2019-2028 7.2.4. South Africa Conversational Commerce in Travel & Hospitality by RCS Messaging - Transaction Value Trend Analysis, 2019-2028 7.3. South Africa Conversational Commerce in Online Food Service by Product Offering - Transaction Value Trend Analysis, 2019-2028 7.3.1. South Africa Conversational Commerce in Online Food Service by Chatbots - Transaction Value Trend Analysis, 2019-2028 7.3.2. South Africa Conversational Commerce in Online Food Service by Digital Voice Assistants - Transaction Value Trend Analysis, 2019-2028 7.3.3. South Africa Conversational Commerce in Online Food Service by OTT Messaging - Transaction Value Trend Analysis, 2019-2028 7.3.4. South Africa Conversational Commerce in Online Food Service by RCS Messaging - Transaction Value Trend Analysis, 2019-2028 7.4. South Africa Conversational Commerce in Media and Entertainment by Product Offering - Transaction Value Trend Analysis, 2019-2028 7.4.1. South Africa Conversational Commerce in Media and Entertainment by Chatbots - Transaction Value Trend Analysis, 2019-2028 7.4.2. South Africa Conversational Commerce in Media and Entertainment by Digital Voice Assistants - Transaction Value Trend Analysis, 2019-2028 7.4.3. South Africa Conversational Commerce in Media and Entertainment by OTT Messaging - Transaction Value Trend Analysis, 2019-2028 7.4.4. South Africa Conversational Commerce in Media and Entertainment by RCS Messaging - Transaction Value Trend Analysis, 2019-2028 7.5. South Africa Conversational Commerce in Healthcare and Wellness by Product Offering - Transaction Value Trend Analysis, 2019-2028 7.5.1. South Africa Conversational Commerce in Healthcare and Wellness by Chatbots - Transaction Value Trend Analysis, 2019-2028 7.5.2. South Africa Conversational Commerce in Healthcare and Wellness by Digital Voice Assistants - Transaction Value Trend Analysis, 2019-2028 7.5.3. South Africa Conversational Commerce in Healthcare and Wellness by OTT Messaging - Transaction Value Trend Analysis, 2019-2028 7.5.4. South Africa Conversational Commerce in Healthcare and Wellness by RCS Messaging - Transaction Value Trend Analysis, 2019-2028 7.6. South Africa Conversational Commerce in Financial Services by Product Offering - Transaction Value Trend Analysis, 2019-2028 7.6.1. South Africa Conversational Commerce in Financial Services by Chatbots - Transaction Value Trend Analysis, 2019-2028 7.6.2. South Africa Conversational Commerce in Financial Services by Digital Voice Assistants - Transaction Value Trend Analysis, 2019-2028 7.6.3. South Africa Conversational Commerce in Financial Services by OTT Messaging - Transaction Value Trend Analysis, 2019-2028 7.6.4. South Africa Conversational Commerce in Financial Services by RCS Messaging - Transaction Value Trend Analysis, 2019-2028 7.7. South Africa Conversational Commerce in Technology Products and Services by Product Offering - Transaction Value Trend Analysis, 2019-2028 7.7.1. South Africa Conversational Commerce in Technology Products and Services by Chatbots - Transaction Value Trend Analysis, 2019-2028 7.7.2. South Africa Conversational Commerce in Technology Products and Services by Digital Voice Assistants - Transaction Value Trend Analysis, 2019-2028 7.7.3. South Africa Conversational Commerce in Technology Products and Services by OTT Messaging - Transaction Value Trend Analysis, 2019-2028 7.7.4. South Africa Conversational Commerce in Technology Products and Services by RCS Messaging - Transaction Value Trend Analysis, 2019-2028 7.8. South Africa Conversational Commerce in Other Sectors by Product Offering - Transaction Value Trend Analysis, 2019-2028 7.8.1. South Africa Conversational Commerce in Other Sectors by Chatbots - Transaction Value Trend Analysis, 2019-2028 7.8.2. South Africa Conversational Commerce in Other Sectors by Digital Voice Assistants - Transaction Value Trend Analysis, 2019-2028 7.8.3. South Africa Conversational Commerce in Other Sectors by OTT Messaging - Transaction Value Trend Analysis, 2019-2028 7.8.4. South Africa Conversational Commerce in Other Sectors by RCS Messaging - Transaction Value Trend Analysis, 2019-2028 8. South Africa Conversational Commerce Industry Market Size and Forecast by Organization Size 8.1. South Africa Conversational Commerce Market Share by Organization Size Transaction Value (%), 2022 Vs. 2028 8.2. South Africa Conversational Commerce by Large Enterprise - Transaction Value Trend Analysis, 2019-2028 8.3. South Africa Conversational Commerce by Medium-Sized Enterprise - Transaction Value Trend Analysis, 2019-2028 8.4. South Africa Conversational Commerce by Small Enterprise - Transaction Value Trend Analysis, 2019-2028 9. South Africa Total Spend on Conversational Commerce 10. South Africa Conversational Commerce Industry Market Size and Forecast by Spend on Application, 2019-2028 10.1. South Africa Conversational Commerce Market Share by Spend on Application (%), 2022 Vs. 2028 10.2. South Africa Conversational Commerce Spend on Software Application - Transaction Value Trend Analysis, 2019-2028 10.3. South Africa Conversational Commerce Payment Spend on IT Services - Transaction Value Trend Analysis, 2019-2028 10.4. South Africa Conversational Commerce Spend on Consulting Services - Transaction Value Trend Analysis, 2019-2028 11. South Africa Conversational Commerce Spend on Key Sectors, 2019-2028 11.1. South Africa Conversational Commerce Spend on Key Sectors (%), 2022 Vs. 2028 11.2. South Africa Conversational Commerce Spend on Retail Shopping - Transaction Value Trend Analysis, 2019-2028 11.3. South Africa Conversational Commerce Spend on Travel & Hospitality - Transaction Value Trend Analysis, 2019-2028 11.4. South Africa Conversational Commerce Spend on Online Food Service - Transaction Value Trend Analysis, 2019-2028 11.5. South Africa Conversational Commerce Spend on Media and Entertainment - Transaction Value Trend Analysis, 2019-2028 11.6. South Africa Conversational Commerce Spend on Healthcare and Wellness - Transaction Value Trend Analysis, 2019-2028 11.7. South Africa Conversational Commerce Spend on Financial Services - Transaction Value Trend Analysis, 2019-2028 11.8. South Africa Conversational Commerce Spend on Technology Products and Services - Transaction Value Trend Analysis, 2019-2028 11.9. South Africa Conversational Commerce Spend on Other Sectors - Transaction Value Trend Analysis, 2019-2028 12. Further Reading 12.1. About PayNXT360 12.2. Related Research
Table 1: South Africa Conversational Commerce - Transaction Value (US$ Million), 2019-2028 Table 2: South Africa Conversational Commerce AI Based Virtual Assistants - Transaction Value (US$ Million), 2019-2028 Table 3: South Africa Conversational Commerce Non-Intelligent Chatbot - Transaction Value (US$ Million), 2019-2028 Table 4: South Africa Conversational Commerce AI Based Virtual Assistants - Transaction Volume (Million), 2019-2028 Table 5: South Africa Conversational Commerce Non-Intelligent Chatbot - Transaction Volume (Million), 2019-2028 Table 6: South Africa Conversational Commerce by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 7: South Africa Conversational Commerce by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Table 8: South Africa Conversational Commerce by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Table 9: South Africa Conversational Commerce by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Table 10: South Africa Conversational Commerce by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 11: South Africa Conversational Commerce by Digital Voice Assistants - Transaction Volume (Million), 2019-2028 Table 12: South Africa Conversational Commerce by OTT Messaging - Transaction Volume (Million), 2019-2028 Table 13: South Africa Conversational Commerce by RCS Messaging - Transaction Volume (Million), 2019-2028 Table 14: South Africa Conversational Commerce by Chatbots - Average Value Per Transaction (US$), 2019-2028 Table 15: South Africa Conversational Commerce by Digital Voice Assistants - Average Value Per Transaction (US$), 2019-2028 Table 16: South Africa Conversational Commerce by OTT Messaging - Average Value Per Transaction (US$), 2019-2028 Table 17: South Africa Conversational Commerce by RCS Messaging - Average Value Per Transaction (US$), 2019-2028 Table 18: South Africa Conversational Commerce Chatbots by Web-Based - Transaction Value (US$ Million), 2019-2028 Table 19: South Africa Conversational Commerce Chatbots by App-Based - Transaction Value (US$ Million), 2019-2028 Table 20: South Africa Conversational Commerce Chatbots by Web-Based - Transaction Volume (Million), 2019-2028 Table 21: South Africa Conversational Commerce Chatbots by App-Based - Transaction Volume (Million), 2019-2028 Table 22: South Africa Conversational Commerce Chatbots by Web-Based - Average Value Per Transaction (US$), 2019-2028 Table 23: South Africa Conversational Commerce Chatbots by App-Based - Average Value Per Transaction (US$), 2019-2028 Table 24: South Africa Conversational Commerce by Retail Shopping - Transaction Value (US$ Million), 2019-2028 Table 25: South Africa Conversational Commerce by Travel & Hospitality - Transaction Value (US$ Million), 2019-2028 Table 26: South Africa Conversational Commerce by Online Food Service - Transaction Value (US$ Million), 2019-2028 Table 27: South Africa Conversational Commerce by Media and Entertainment - Transaction Value (US$ Million), 2019-2028 Table 28: South Africa Conversational Commerce by Healthcare and Wellness - Transaction Value (US$ Million), 2019-2028 Table 29: South Africa Conversational Commerce by Financial Services - Transaction Value (US$ Million), 2019-2028 Table 30: South Africa Conversational Commerce by Technology Products and Services - Transaction Value (US$ Million), 2019-2028 Table 31: South Africa Conversational Commerce by Other Sectors - Transaction Value (US$ Million), 2019-2028 Table 32: South Africa Conversational Commerce in Retail Shopping by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 33: South Africa Conversational Commerce in Retail Shopping by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Table 34: South Africa Conversational Commerce in Retail Shopping by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Table 35: South Africa Conversational Commerce in Retail Shopping by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Table 36: South Africa Conversational Commerce in Travel & Hospitality by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 37: South Africa Conversational Commerce in Travel & Hospitality by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Table 38: South Africa Conversational Commerce in Travel & Hospitality by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Table 39: South Africa Conversational Commerce in Travel & Hospitality by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Table 40: South Africa Conversational Commerce in Online Food Service by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 41: South Africa Conversational Commerce in Online Food Service by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Table 42: South Africa Conversational Commerce in Online Food Service by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Table 43: South Africa Conversational Commerce in Online Food Service by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Table 44: South Africa Conversational Commerce in Media and Entertainment by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 45: South Africa Conversational Commerce in Media and Entertainment by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Table 46: South Africa Conversational Commerce in Media and Entertainment by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Table 47: South Africa Conversational Commerce in Media and Entertainment by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Table 48: South Africa Conversational Commerce in Healthcare and Wellness by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 49: South Africa Conversational Commerce in Healthcare and Wellness by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Table 50: South Africa Conversational Commerce in Healthcare and Wellness by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Table 51: South Africa Conversational Commerce in Healthcare and Wellness by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Table 52: South Africa Conversational Commerce in Financial Services by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 53: South Africa Conversational Commerce in Financial Services by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Table 54: South Africa Conversational Commerce in Financial Services by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Table 55: South Africa Conversational Commerce in Financial Services by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Table 56: South Africa Conversational Commerce in Technology Products and Services by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 57: South Africa Conversational Commerce in Technology Products and Services by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Table 58: South Africa Conversational Commerce in Technology Products and Services by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Table 59: South Africa Conversational Commerce in Technology Products and Services by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Table 60: South Africa Conversational Commerce in Other Sectors by Chatbots - Transaction Value (US$ Million), 2019-2028 Table 61: South Africa Conversational Commerce in Other Sectors by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Table 62: South Africa Conversational Commerce in Other Sectors by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Table 63: South Africa Conversational Commerce in Other Sectors by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Table 64: South Africa Conversational Commerce by Large Enterprise - Transaction Value (US$ Million), 2019-2028 Table 65: South Africa Conversational Commerce by Medium-Sized Enterprise - Transaction Value (US$ Million), 2019-2028 Table 66: South Africa Conversational Commerce by Small Enterprise - Transaction Value (US$ Million), 2019-2028 Table 67: South Africa Total Spend on Conversational Commerce - Transaction Value (US$ Million), 2019-2028 Table 68: South Africa Conversational Commerce Spend on Software Application - Transaction Value (US$ Million), 2019-2028 Table 69: South Africa Conversational Commerce Spend on IT Services - Transaction Value (US$ Million), 2019-2028 Table 70: South Africa Conversational Commerce Spend on Consulting Services - Transaction Value (US$ Million), 2019-2028 Table 71: South Africa Conversational Commerce Spend on Retail Shopping - Transaction Value (US$ Million), 2019-2028 Table 72: South Africa Conversational Commerce Spend on Travel & Hospitality - Transaction Value (US$ Million), 2019-2028 Table 73: South Africa Conversational Commerce Spend on Online Food Service - Transaction Value (US$ Million), 2019-2028 Table 74: South Africa Conversational Commerce Spend on Media and Entertainment - Transaction Value (US$ Million), 2019-2028 Table 75: South Africa Conversational Commerce Spend on Healthcare and Wellness - Transaction Value (US$ Million), 2019-2028 Table 76: South Africa Conversational Commerce Spend on Financial Services - Transaction Value (US$ Million), 2019-2028 Table 77: South Africa Conversational Commerce Spend on Technology Products and Services - Transaction Value (US$ Million), 2019-2028 Table 78: South Africa Conversational Commerce Spend on Other Sectors - Transaction Value (US$ Million), 2019-2028
Figure 1: PayNXT360's Methodology Framework Figure 2: South Africa Conversational Commerce - Transaction Value (US$ Million), 2019-2028 Figure 3: South Africa Conversational Commerce - Transaction Volume (Million), 2019-2028 Figure 4: South Africa Conversational Commerce - Average Value Per Transaction Trend Analysis (US$), 2019-2028 Figure 5: South Africa Conversational Commerce Market Share by Virtual Assistant Type - Transaction Value (%), 2022 Vs. 2028 Figure 6: South Africa Conversational Commerce AI Based Virtual Assistants - Transaction Value (US$ Million), 2019-2028 Figure 7: South Africa Conversational Commerce Non-Intelligent Chatbot - Transaction Value (US$ Million), 2019-2028 Figure 8: South Africa Conversational Commerce Market Share by Virtual Assistant Type Transaction Volume (%), 2022 Vs. 2028 Figure 9: South Africa Conversational Commerce AI Based Virtual Assistants - Transaction Volume (Million), 2019-2028 Figure 10: South Africa Conversational Commerce Non-Intelligent Chatbot - Transaction Volume (Million), 2019-2028 Figure 11: South Africa Conversational Commerce Market Share by Product Offering - Transaction Value (%), 2022 Vs. 2028 Figure 12: South Africa Conversational Commerce by Chatbots - Transaction Value (US$ Million), 2019-2028 Figure 13: South Africa Conversational Commerce by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Figure 14: South Africa Conversational Commerce by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Figure 15: South Africa Conversational Commerce by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Figure 16: South Africa Conversational Commerce Volume Share by Product Offering (%), 2022 Vs. 2028 Figure 17: South Africa Conversational Commerce by Chatbots - Transaction Volume (Million), 2019-2028 Figure 18: South Africa Conversational Commerce by Digital Voice Assistants - Transaction Volume (Million), 2019-2028 Figure 19: South Africa Conversational Commerce by OTT Messaging - Transaction Volume (Million), 2019-2028 Figure 20: South Africa Conversational Commerce by RCS Messaging - Transaction Volume (Million), 2019-2028 Figure 21: South Africa Conversational Commerce Chatbots - Average Value Per Transaction (US$), 2019-2028 Figure 22: South Africa Conversational Commerce by Digital Voice Assistants - Average Value Per Transaction (US$), 2019-2028 Figure 23: South Africa Conversational Commerce by OTT Messaging - Average Value Per Transaction (US$), 2019-2028 Figure 24: South Africa Conversational Commerce by RCS Messaging - Average Value Per Transaction (US$), 2019-2028 Figure 25: South Africa Conversational Commerce Market Share by Chatbots Transaction Value (%), 2022 Vs. 2028 Figure 26: South Africa Conversational Commerce Chatbots by Web-Based - Transaction Value (US$ Million), 2019-2028 Figure 27: South Africa Conversational Commerce Chatbots by App-Based - Transaction Value (US$ Million), 2019-2028 Figure 28: South Africa Conversational Commerce Volume Share by Chatbots Transaction (%), 2022 Vs. 2028 Figure 29: South Africa Conversational Commerce Chatbots by Web-Based - Transaction Volume (Million), 2019-2028 Figure 30: South Africa Conversational Commerce Chatbots by App-Based - Transaction Volume (Million), 2019-2028 Figure 31: South Africa Conversational Commerce Chatbots by Web-Based - Average Value Per Transaction (US$), 2019-2028 Figure 32: South Africa Conversational Commerce Chatbots by App-Based - Average Value Per Transaction (US$), 2019-2028 Figure 33: South Africa Conversational Commerce Market Share by Sector - Transaction Value (%), 2022 Vs. 2028 Figure 34: South Africa Conversational Commerce by Retail Shopping - Transaction Value (US$ Million), 2019-2028 Figure 35: South Africa Conversational Commerce by Travel & Hospitality - Transaction Value (US$ Million), 2019-2028 Figure 36: South Africa Conversational Commerce by Online Food Service - Transaction Value (US$ Million), 2019-2028 Figure 37: South Africa Conversational Commerce by Media and Entertainment - Transaction Value (US$ Million), 2019-2028 Figure 38: South Africa Conversational Commerce by Healthcare and Wellness - Transaction Value (US$ Million), 2019-2028 Figure 39: South Africa Conversational Commerce by Financial Services - Transaction Value (US$ Million), 2019-2028 Figure 40: South Africa Conversational Commerce by Technology Products and Services - Transaction Value (US$ Million), 2019-2028 Figure 41: South Africa Conversational Commerce by Other Sectors - Transaction Value (US$ Million), 2019-2028 Figure 42: South Africa Conversational Commerce Market Share in Retail Shopping by Product Offering (%), 2022 Vs. 2028 Figure 43: South Africa Conversational Commerce in Retail Shopping by Chatbots - Transaction Value (US$ Million), 2019-2028 Figure 44: South Africa Conversational Commerce in Retail Shopping by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Figure 45: South Africa Conversational Commerce in Retail Shopping by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Figure 46: South Africa Conversational Commerce in Retail Shopping by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Figure 47: South Africa Conversational Commerce Market Share in Travel & Hospitality by Product Offering (%), 2022 Vs. 2028 Figure 48: South Africa Conversational Commerce in Travel & Hospitality by Chatbots - Transaction Value (US$ Million), 2019-2028 Figure 49: South Africa Conversational Commerce in Travel & Hospitality by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Figure 50: South Africa Conversational Commerce in Travel & Hospitality by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Figure 51: South Africa Conversational Commerce in Travel & Hospitality by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Figure 52: South Africa Conversational Commerce Market Share in Online Food Service by Product Offering (%), 2022 Vs. 2028 Figure 53: South Africa Conversational Commerce in Online Food Service by Chatbots - Transaction Value (US$ Million), 2019-2028 Figure 54: South Africa Conversational Commerce in Online Food Service by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Figure 55: South Africa Conversational Commerce in Online Food Service by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Figure 56: South Africa Conversational Commerce in Online Food Service by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Figure 57: South Africa Conversational Commerce Market Share in Media and Entertainment by Product Offering (%), 2022 Vs. 2028 Figure 58: South Africa Conversational Commerce in Media and Entertainment by Chatbots - Transaction Value (US$ Million), 2019-2028 Figure 59: South Africa Conversational Commerce in Media and Entertainment by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Figure 60: South Africa Conversational Commerce in Media and Entertainment by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Figure 61: South Africa Conversational Commerce in Media and Entertainment by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Figure 62: South Africa Conversational Commerce Market Share in Healthcare and Wellness by Product Offering (%), 2022 Vs. 2028 Figure 63: South Africa Conversational Commerce in Healthcare and Wellness by Chatbots - Transaction Value (US$ Million), 2019-2028 Figure 64: South Africa Conversational Commerce in Healthcare and Wellness by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Figure 65: South Africa Conversational Commerce in Healthcare and Wellness by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Figure 66: South Africa Conversational Commerce in Healthcare and Wellness by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Figure 67: South Africa Conversational Commerce Market Share in Financial Services by Product Offering (%), 2022 Vs. 2028 Figure 68: South Africa Conversational Commerce in Financial Services by Chatbots - Transaction Value (US$ Million), 2019-2028 Figure 69: South Africa Conversational Commerce in Financial Services by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Figure 70: South Africa Conversational Commerce in Financial Services by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Figure 71: South Africa Conversational Commerce in Financial Services by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Figure 72: South Africa Conversational Commerce Market Share in Technology Products and Services by Product Offering (%), 2022 Vs. 2028 Figure 73: South Africa Conversational Commerce in Technology Products and Services by Chatbots - Transaction Value (US$ Million), 2019-2028 Figure 74: South Africa Conversational Commerce in Technology Products and Services by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Figure 75: South Africa Conversational Commerce in Technology Products and Services by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Figure 76: South Africa Conversational Commerce in Technology Products and Services by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Figure 77: South Africa Conversational Commerce Market Share in Other Sectors by Product Offering (%), 2022 Vs. 2028 Figure 78: South Africa Conversational Commerce in Other Sectors by Chatbots - Transaction Value (US$ Million), 2019-2028 Figure 79: South Africa Conversational Commerce in Other Sectors by Digital Voice Assistants - Transaction Value (US$ Million), 2019-2028 Figure 80: South Africa Conversational Commerce in Other Sectors by OTT Messaging - Transaction Value (US$ Million), 2019-2028 Figure 81: South Africa Conversational Commerce in Other Sectors by RCS Messaging - Transaction Value (US$ Million), 2019-2028 Figure 82: South Africa Conversational Commerce Market Share by Organization Size Transaction Value (%), 2022 Vs. 2028 Figure 83: South Africa Conversational Commerce by Large Enterprise - Transaction Value (US$ Million), 2019-2028 Figure 84: South Africa Conversational Commerce by Medium-Sized Enterprise - Transaction Value (US$ Million), 2019-2028 Figure 85: South Africa Conversational Commerce by Small Enterprise - Transaction Value (US$ Million), 2019-2028 Figure 86: South Africa Total Spend on Conversational Commerce - Transaction Value (US$ Million), 2019-2028 Figure 87: South Africa Conversational Commerce by Spend on Application Market Share (%), 2022 Vs. 2028 Figure 88: South Africa Conversational Commerce Spend on Software Application - Transaction Value (US$ Million), 2019-2028 Figure 89: South Africa Conversational Commerce Spend on IT Services - Transaction Value (US$ Million), 2019-2028 Figure 90: South Africa Conversational Commerce Spend on Consulting Services - Transaction Value (US$ Million), 2019-2028 Figure 91: South Africa Conversational Commerce Spend on Key Sectors - Transaction Value (%), 2022 Vs. 2028 Figure 92: South Africa Conversational Commerce Spend on Retail Shopping - Transaction Value (US$ Million), 2019-2028 Figure 93: South Africa Conversational Commerce Spend on Travel & Hospitality - Transaction Value (US$ Million), 2019-2028 Figure 94: South Africa Conversational Commerce Spend on Online Food Service - Transaction Value (US$ Million), 2019-2028 Figure 95: South Africa Conversational Commerce Spend on Media and Entertainment - Transaction Value (US$ Million), 2019-2028 Figure 96: South Africa Conversational Commerce Spend on Healthcare and Wellness - Transaction Value (US$ Million), 2019-2028 Figure 97: South Africa Conversational Commerce Spend on Financial Services - Transaction Value (US$ Million), 2019-2028 Figure 98: South Africa Conversational Commerce Spend on Technology Products and Services - Transaction Value (US$ Million), 2019-2028 Figure 99: South Africa Conversational Commerce Spend on Other Sectors - Transaction Value (US$ Million), 2019-2028
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